WHAT INFORMATION WE COLLECT ABOUT YOU

When you make a booking with us we collect the names of all the guests who will be staying, the home address, email address and telephone number of the person making the booking. We also collect a debit or credit card number to secure the booking.  We use your home address as part of the card processing to validate the card.   We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay.

After your stay you will receive an automatic email from our booking system asking you to fill in a feedback form. We also send you an additional email with a copy of your invoice and a link to our Trip Advisor review page.

We will not use your telephone number to contact you unless it is an emergency and/or we have been unable to contact you by email.

HOW IS YOUR DATA STORED

All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on third party systems, Freetobook and Stripe.  Neither will we, Freetobook or Stripe share your information with any third party unless there is a legal reason for doing so.

GUEST REGISTRATION

We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form which will be in your room on arrival.

For Commonwealth guests:

• Name and nationality

For non-Commonwealth guests:

• Name, nationality, passport number & address of next destination

We keep these forms safely in a locked cabinet. We are required to keep these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay.​

ACCESS TO YOUR INFORMATION

You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at stay@grendonbnb.co.uk

COOKIES

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

You can set your browser not to accept cookies. See www.aboutcookies.org for more information.